Terms of Service

Welcome to Dentacare Philippines. By accessing our website and using our dental services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By using Dentacare Philippines services, including our website, mobile applications, and clinic facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Dentacare Philippines provides dental care services including but not limited to:

• General dentistry (checkups, cleanings, fillings)
• Cosmetic dentistry (whitening, veneers)
• Orthodontics (braces, clear aligners)
• Oral surgery (extractions, implants)
• Pediatric dentistry
• Emergency dental care

All services are provided by licensed dental professionals in accordance with Philippine dental practice standards.

3. Appointments and Scheduling

3.1 Booking

Appointments can be made through our website, mobile app, phone, or in person at any of our branches. Availability is subject to scheduling and dentist availability.

3.2 Cancellations and Rescheduling

Patients are required to provide at least 24 hours notice for appointment cancellations or rescheduling. Failure to do so may result in a cancellation fee or affect your ability to book future appointments.

3.3 Late Arrivals

Patients arriving more than 15 minutes late may need to reschedule their appointment to avoid delays for other patients.

3.4 No-Shows

Patients who fail to show up for scheduled appointments without prior notice may be subject to fees or restrictions on future bookings.

4. Payment Terms

4.1 Payment Methods

We accept cash, credit/debit cards, online payments, HMO coverage, and installment plans for qualified procedures.

4.2 Fees and Charges

All fees and charges will be discussed and agreed upon before treatment begins. Prices are subject to change without prior notice.

4.3 HMO and Insurance

While we accept various HMO providers, coverage is subject to your plan's terms. Patients are responsible for any amounts not covered by their HMO or insurance.

4.4 Discounts

Senior citizen and PWD discounts are honored in accordance with Philippine law. Valid identification must be presented during payment.

5. Patient Responsibilities

Patients agree to:

• Provide accurate and complete medical history information
• Inform the dentist of any allergies, medications, or medical conditions
• Follow post-treatment care instructions provided by the dentist
• Maintain good oral hygiene and attend follow-up appointments as recommended
• Pay for services rendered according to agreed payment terms
• Treat staff and other patients with respect and courtesy

6. Medical Consent and Treatment

By receiving treatment at Dentacare Philippines, patients consent to:

• Examination and diagnostic procedures including X-rays when necessary
• Treatment recommended by the attending dentist
• The possibility that additional treatment may be needed based on findings during procedures

Patients have the right to refuse treatment and will be informed of potential consequences of refusing recommended treatment.

7. Privacy and Confidentiality

Patient information is kept confidential in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173). Please refer to our Privacy Policy for detailed information.

8. Limitation of Liability

Dentacare Philippines and its dentists will use reasonable care and skill in providing dental services. However, we cannot guarantee specific results from treatment. Dental procedures carry inherent risks that will be explained to patients before treatment.

Dentacare Philippines is not liable for complications arising from:

• Patient's failure to disclose accurate medical history
• Patient's failure to follow post-treatment care instructions
• Patient's failure to attend follow-up appointments
• Pre-existing conditions unknown to the treating dentist

9. Website Use

9.1 Intellectual Property

All content on the Dentacare Philippines website, including text, images, logos, and graphics, is the property of Dentacare Philippines and protected by copyright laws.

9.2 User Conduct

Users agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with the proper functioning of the website

10. Minors

Dental services for patients under 18 years of age require consent from a parent or legal guardian. The parent or guardian must be present during the initial consultation and for major procedures.

11. Complaints and Feedback

We value patient feedback and take complaints seriously. If you have concerns about our services, please contact us at:

• Email: customercare@dentacarephilippines.com.ph
• Phone: (02) 8-DENTACARE
• In person at any of our branches

We will investigate all complaints and respond within a reasonable timeframe.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of the Philippines. Any disputes arising from these terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of the Philippines.

13. Changes to Terms

Dentacare Philippines reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Contact Information

For questions regarding these Terms of Service, please contact us:

Dentacare Philippines
Email: legal@dentacarephilippines.com.ph
Phone: (02) 8-DENTACARE
Address: [Main Office Address]