Privacy Policy

At Dentacare Philippines, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

1.1 Personal Information

When you book an appointment or receive services from Dentacare Philippines, we collect:

• Full name, date of birth, and gender
• Contact information (phone number, email address, home address)
• Government-issued ID numbers (for senior citizen/PWD discounts, HMO processing)
• Emergency contact information

1.2 Medical and Dental Information

To provide appropriate dental care, we collect:

• Medical and dental history
• Current medications and allergies
• Previous dental treatments and procedures
• Dental X-rays and diagnostic images
• Treatment plans and progress notes
• Insurance and HMO information

1.3 Payment Information

• Billing address
• Payment method information
• Transaction history

1.4 Website and Digital Information

When you use our website or mobile app, we may collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Providing dental care: To diagnose, treat, and manage your oral health
• Appointment management: To schedule, confirm, and remind you of appointments
• Communication: To respond to inquiries and provide updates about your treatment
• Billing and payment: To process payments and manage financial transactions
• Insurance processing: To submit claims and verify coverage with HMO providers
• Quality improvement: To evaluate and improve our services
• Legal compliance: To comply with legal and regulatory requirements
• Marketing: To send promotional materials and updates (only with your consent)

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your information:

• Secure storage of physical and electronic records
• Restricted access to patient information (authorized personnel only)
• Encryption of sensitive data during transmission
• Regular security assessments and updates
• Staff training on data privacy and confidentiality
• Secure disposal of records when no longer needed

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information with third parties when you provide explicit consent.

4.2 Service Providers

We may share information with trusted service providers who assist us in operating our business, such as:

• Dental laboratories for prosthetic work
• Payment processors
• IT service providers
• Marketing service providers (with your consent)

4.3 Healthcare Providers

We may share information with other healthcare providers involved in your care, including referral dentists and specialists.

4.4 Insurance and HMO Providers

We share necessary information with your insurance or HMO provider for claims processing and coverage verification.

4.5 Legal Requirements

We may disclose information when required by law, court order, or government regulations.

4.6 Emergency Situations

We may disclose information if necessary to protect your vital interests in emergency situations.

5. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access: Request access to your personal and medical information
• Correction: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your information (subject to legal and regulatory requirements)
• Object: Object to certain processing of your information
• Data portability: Request a copy of your information in a structured format
• Withdraw consent: Withdraw consent for marketing communications
• Lodge a complaint: File a complaint with the National Privacy Commission

To exercise these rights, please contact our Data Protection Officer (see contact information below).

6. Retention of Information

We retain your information for as long as necessary to:

• Provide ongoing dental care
• Comply with legal and regulatory requirements (minimum 10 years for medical records)
• Resolve disputes and enforce agreements

When information is no longer needed, it will be securely disposed of in accordance with our data retention policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic and usage patterns
• Deliver targeted advertising (with your consent)

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 without parental consent. We do not knowingly collect personal information from children without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with information without your consent, please contact us.

10. Marketing Communications

With your consent, we may send you promotional materials, newsletters, and updates about our services. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your communication preferences in your account settings

Note: Opting out of marketing communications does not affect appointment reminders and other essential service communications.

11. International Data Transfers

Your information is primarily stored and processed in the Philippines. If we transfer information outside the Philippines, we will ensure appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Data Protection Officer
Dentacare Philippines
Email: privacy@dentacarephilippines.com.ph
Phone: (02) 8-DENTACARE
Address: [Main Office Address]

National Privacy Commission
For complaints or concerns about data privacy:
Website: www.privacy.gov.ph
Email: info@privacy.gov.ph